FAQ

Frequently Asked Questions

These are some of the questions we get asked all the time! If there’s something you want to know, just give us a ring to discuss your removal need.

Over the past 4 years, we have completed 400 – 500 moves.

We have over 150 reviews online in various places. Check out the bottom of our home page to see some of them. Otherwise you can google our company name “movewithben” to see plenty more.

Our reviews tend to be significantly better than our competitors. We offer reliable removals every time. Find out more about what sets our removalists apart from the rest.

We always work with at least 3 reliable, friendly and professional removalists for every job – we want to optimise the service and experience you receive. As a rule, within Newcastle we charge:
3 man team:  $210 /ph + GST (twice as fast as 2 men).
4 man team:  $280 /ph + GST

If you have a requirement that is different, please get in touch and let us know what you need.

Yes, a lot of our competitors charge a minimum of 3 or 4 hours. However we only charge a minimum of 2 hours.

 We charge depot to depot which means we charge from when we leave Jesmond to when we return to Jesmond after completing your home move.  During our phone conversation, we will jump on Googlemaps and provide you with the additional time required.

No, but you are required to pay for the move in full at the completion of the job.

Most people make an internet transfer on their phone or laptop at the completion of the job.

You can pay with cash if you prefer.

If you would like to pay with a credit card, there’s a 2% surcharge.

No, we can disassemble and assemble beds as well as most other household items.

No, we can carry your chest of drawers as is or if we decide it would be safer, we will remove the drawers and refit them at the drop off address. It’s all part of our professional removal service

Yes, at some stage the fridge will need to be emptied. Typically the fridge is one of the last items we load in the truck, so it’s fine to leave the fridge on overnight and empty it in the morning of the move.

It varies. Typically a 3-4 bedroom home will take 3 men the majority of the day.

Once we have a chat to you about what you need moved, we can provide you with an approximation

Load More