FAQ

Frequently Asked Questions

These are some of the questions we get asked all the time! If there’s something you want to know, just give us a ring to discuss your removal need.

Why should I hire you?

Over the past 4 years, we have completed over 400 moves.

We have over 150 reviews online in various places.  Check out the bottom of our home page to see some of them. Otherwise you can google our company name “movewithben” to see plenty more.

Our reviews tend to be significantly better than our competitors.

How much do you charge?

We have always advocated using a minimum of 3 men.

With COVET 19 (or whatever it’s called) we understand the financial constraints on many households. We can offer $150ph + GST for small local moves around Newcastle which includes 2 men & a truck.

For larger local moves we recommend using a minimum of 3 men, it makes the move a lot more efficient and at the end of the day it will save you money. Using 3 men is $210ph + GST.

For moves outside of Newcastle, please call to discuss.

Is there a minimum hourly charge?

Yes, a lot of our competitors charge a minimum of 3 or 4 hours. However we only charge a minimum of 2 hours.

When do you start charging?

For Local moves, we only start charging once we arrive at your pick up address.  We stop charging when the move is completed at your drop off address.

For moves outside of the Newcastle area, please call to discuss.

The majority of our competitors charge depo to depo which increases the cost of your move significantly.

Do I need to pay a deposit?

No, but you are required to pay for the move in full at the completion of the job.

How do I pay?

Most people make an internet transfer on their phone or laptop at the completion of the job.

You can pay with cash if you prefer.

If you would like to pay with a credit card, there’s a 2% surcharge.

Do I need to take apart my bed?

No, we can disassemble and assemble beds as well as most other household items.

Do I need to remove the clothes from my chest of drawers?

No, we can carry your chest of drawers as is or if we decide it would be safer, we will remove the drawers and refit them at the drop off address.

Do I need to empty my fridge?

Yes, at some stage the fridge will need to be emptied. Typically the fridge is one of the last items we load in the truck, so it’s fine to leave the fridge on overnight and empty it in the morning of the move.

How long will my move take?

It varies. Typically a 3-4 bedroom home will take 3 men the majority of the day.

Once we have a chat to you about what you need moved, we can provide you with an approximation.